If you have not already registered the J5 with Samsung, try registering it as soon as possible. You can use the “Remote Controls” feature on your Samsung J5 which will allow you to temporarily reset the password and bypass the lock screen on the J5. Samsung J5 Reset Password with Samsung Find My Mobile (Obsolete)Īnother option would be to use Samsung’s Find My Mobile (Find My Android), similar to Find My iPhone. You can also restore it from the Samsung Cloud if you ever set up the Samsung account. You’ll likely find your photos in the Google Photos app because it’s preloaded on the device when you get it. If you weren’t backing up your phone your Gmail account should bring your contacts back. When the J5 restarts, everything will be wiped and will be ready to set up again.After the J5 has rebooted, then use the Power button to select it.Using the Volume down highlight Yes – delete all user data and press Power to select it.Using the Volume down select wipe data/factory reset option and press the Power button to select it.Press and hold the Volume up button, the Home button, and the Power button at the same time until you see the Android icon.
You’d be surprised to know how much of your information actually backs up. Once the reset is complete, sign back into your Gmail account(s), Samsung account, and any other email or app accounts you may have had to recover your data. This is the most effective way to get back into your Galaxy J5. Performing a factory reset will wipe all data from your phone.
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